I originaly posted this on the Klarinet BBoard and thought I would post it here as well.

A few months ago on this bulletin board Scott Kurtzweil who is the Director of Marketing for Conn-Selmer, offered to replace my Selmer Signature Bb clarinet that I purchased brand new from Kessler music after I complained that it had a partialy blocked tone hole and the finish on the lower joint didn't look worthy of a $4500 clarinet. Through a series of email exchanges between Scott Kurtsweil and myself and after providing serial number and order number for the clarinet, Scott assured me that a brand new hand picked clarinet would be sent through their shop for inspection and then sent to me. Scott emailed me a week or so later telling me that a new clarinet was on the way to me. I waited and waited for the clarinet to arrive but I never recieved it. To this day, over a month after Scott informed me that is was shipped, still have not recieved the new Selmer Signature clarinet Scott Kurtzweil offered in exchange for the defective one I purchased from Kessler for $4500. By now it is clear to me that there is no clarinet and probably never was. I don't know what the deal is or what happened to the clarinet but I never got it as promised and I never recieved an explanation from Scott as to what happen. So below is the post on the BB from Scott making the offer and the series of email exchanges between me and scott.

Here's the post from Scott Kurtzweil in pertinent part:

It is regretful that selmerplayer has not had the experience that was desired from the purchase of a Signature clarinet. To make this right, I would like to offer assistance in hand selecting the very best Signature we have in our current inventory with regard to fit and finish, running it through a secondary set-up here in our Elkhart facility and sending that clarinet through Kesslar or the retailer of choice. If you would like to contact me offline to work out the details, I am more than happy to assist you in any way that I can.

Scott Kurtzweil
Director of Marketing - Clarinets
Conn-Selmer Inc.
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I emailed Scott after he made the offer and told him that I wanted to take him up on his offer. He emailed me back requesting the order number from Kessler's and I provided the order number and the serial number. He stated he would get a new clarinet picked out and send it to their shop to make sure it was perfect. I Here's his email to me.
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[ personal email from Scott deleted as per BBoard rules - Mark C. Either summarize or ask Scott for permission to post private correspondence. ]
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A few days later Scott emailed me back and this is his emial:



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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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A week or so later I got this email telling me where to send the old Signature and a progress report.


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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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After waiting for some time with no word I emailed Scott and this was his reply:

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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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The next email I recieved from Scott informed me that the new clarinet was on the way. Here's that email from Scott.

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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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After that email from Scott I was pretty excited because this was a hand picked clarinet that had been sent through their shop to be inspected and I knew it had to be perfect. I waited for it to arrive but after waiting for over a week it never did so I emailed Scott asking if there was a problem and this was his reply:

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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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I waited for him to email me back with an answer and a tracking number but never got a reply. I waited for 2 weeks or so and then emailed him again asking where was the clarinet because I never got it. This was the last email I recieved from Scott.

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[ personal email from Scott deleted as per BBoard rules - Mark C. ]
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I never got any answer from Scott but he is more than welcome to respond to this post with an explanation. I'm not mad just baffled.