It's an adjustment screw. Press down your Eb key- do you see the key that moves up? It's right below the low trill C key. The screw on the other end of it is probably out of adjustment. Take a screwdriver and I would think tighten it.. I'm not sure what your situation is. Remember where the screw is set, and experiment with it for a little bit. If it doesn't do anything, return it to it's original spot, and take it to someone to be checked.